After your custom built pc has been built and tested (5 working days) the PC will be shipped out by courier on a next day service. Depending on the specification of your PC the lead time maybe quicker or longer. If you require an exact lead time please contact us before ordering via email or phone.

Back to Questions

Any part of the mainland UK.

Some specialist PC packages can be shipped overseas but it is the customers responsability to arrange this. Please email or call for more details.

Back to Questions

All systems are sent out via Amtrak or City Link who are both well known for being reliable. Some systems will be hand delivered by one of our trained engineers as part of the delivery and installation package.

Back to Questions

Coventry, UK. To keep our prices as low as they are we currently do not offer a customer collection facility.

Back to Questions

Our sales staff are available between 09:00 AM and 5:00 PM Monday to Friday by calling 08456 432 456.

Back to Questions

Every custom built pc is tested to the highest standards before it is shipped out. The main PC components are tested using the latest diagnostic software and all drivers and software are updated to the latest versions before shipping.

Back to Questions

If you want to order between 2 and 10 PC's we currently offer a standard discount of free delivery for each additional PC, so no matter how many systems you order you will only pay for one lot of delivery. We usually don't offer any further discount as our prices are among the best already but we can look at each spec and possibly offer an additional discount, contact sales for more information. If you are looking to purchase 10 to 100 systems contact us for trade prices.

Back to Questions

Yes we can do this for you and we don't charge for doing it. During the checkout process you will be asked on step 3 for any comments simply enter into this box how you want the array or any partitions setup. If you are wanting a raid array make sure the motherboard you have picked supports RAID. You can find this out by clicking on the information next to the motherboard on our system builder or by calling us on 08456 432 456.

Back to Questions

Every custom built PC comes with original CDs, manuals, cables for all the components used to assemble the PC. If an Operating System is purchased the original CD/DVD is supplied, not a recovery CD as supplied by some manufacturers.

Back to Questions

If you are having 4 GB or more RAM in your PC you will need to choose a 64 BIT operating system.

Back to Questions

We only use major branded parts from big brands in all our custom built PC's. When choosing a system we specify where possible the brand being used for some components, such as hard drive we don't state the make and model as this varies depending on the current stock. Hard drive brands we use can be either Maxtor, Seagate or Samsung, the prices and stock availability fluctuate regularly, therefore we cannot stick to one make or guarantee that a certain brand and latest model will be used.

Back to Questions

We accept all major credit and debit cards via the paypal link in the checkout (note no paypal account needs to be opened to use this feature).

Visa
MasterCard
American Express
Visa Electron
Maestro
Solo

We also offer payment via Paypal, Google Checkout and bank transfer.

Back to Questions

Our system automatically creates a VAT invoice once your PC has been shipped which will be sent to you by email. We are able to send via post on request.

Back to Questions

If you live in a VAT exempt country or have a European VAT number we can provide you with the product free of VAT, saving you 17.5% Please note this is only applicable if we export the product outside of the UK.

Back to Questions

All systems come with at least 1 years warranty. Our custom made systems currently offer 5 years labour cover and this can be upgraded to return to base cover during the checkout process.

Back to Questions

We allow you to open your case and add new parts, but by doing this you agree that any damage you may cause to the system cannot be covered under the warranty. So if you open your case, add a new hard drive and 4 months down the line you need to make a warrant claim you can and you will be covered but if you open the case, add a hard drive and snap the motherboard while doing it we cannot cover this under the warranty. If you are unsure or have any questions please email support@custom-pc-services.co.uk

Back to Questions